Return & Refund Policy

Our promise

We want you to shop with confidence. If you’re not satisfied with the quality of a product, you can request a return or replacement within 7 days of delivery — no complicated forms, no restocking fees.

What can be returned

• Sealed, unopened non-perishable items in their original packaging.
• Any item that arrived damaged, leaked, or was delivered incorrectly.
• Perishables or opened food items only if there is a genuine quality or freshness issue.

How to raise a return

• Go to "My Orders" in your account and select the order.
• Choose "Return or report an issue" and tell us what went wrong (a photo helps for damaged items).
• Our team reviews requests within 24 hours and arranges a free pickup where applicable.

Refunds

Approved refunds are issued to your original payment method within 5–7 business days, or instantly to your Tru Natur Wallet if you prefer. Cash-on-delivery orders are refunded to your wallet or via bank transfer.

Non-returnable items

• Products marked "final sale" or purchased with a clearance discount.
• Opened perishables without a quality issue.
• Items returned after the 7-day window.

Need help?

Email care@trunatur.com or reach us via the Contact page and we’ll sort it out quickly.