Legal
Privacy Policy
We treat your data with the same honesty as our ingredients: we collect only what we need, and we never sell it.
Last updated: 1 July 2026
Information we collect
- Account details you provide: name, mobile number, email, and delivery addresses.
- Order information: what you buy, when, and where it’s delivered.
- Technical data: device, browser, and usage analytics to improve the store.
How we use your information
- To process and deliver your orders and send order updates.
- To provide support and handle returns or refunds.
- To improve our products, website, and recommendations.
- To send offers only if you’ve opted in — you can unsubscribe anytime.
How we protect it
Payments are processed by PCI-DSS compliant partners; we never store your card details. Sessions are secured with encrypted, HTTP-only cookies, and access to personal data is restricted to authorised staff.
Sharing your data
We share data only with the partners required to fulfil your order — payment gateways, logistics providers, and communication services. We do not sell your personal data to anyone.
Your rights
- Access, correct, or download the personal data we hold about you.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
Contact
For any privacy request, email privacy@trunatur.com and we’ll respond within 30 days.